Frequently Asked Questions

Everything you need to know about shopping with UU Book.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless they are defective.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Can I track my shipment in real-time?

Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

UU Book accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.

How should I care for my UU Book garments?

To ensure longevity, please follow the care label instructions inside each piece. Most of our delicate items recommend a cold hand wash or professional dry cleaning.